B2B Smart Metering

Research

Dashboard Requirements Workshop

The Product team comprised the Scrum master, the product owner, and the UX Designer. At the beginning of the project, we held a workshop to define the three main functionalities of the application and prioritized them in user stories for the product backlog.

During the early stage of the product discovery, I conducted interviews with the business stakeholders and potential users in Hamburg to understand and define the needs and requirements of the users.

The three main functionalities of the application emerged out of the requirements workshop.

The Dashboard user interface requirements emerged out of the first kick-off meeting. The App consisted of three main areas: Location Management, Gateway Management, and Network Management.

Web Application for Measuring Devices

The objective was to develop a web application to streamline the remote readout, data consumption, control, and monitoring of measuring devices for metering providers, ensuring standardized, automated, and efficient data management.

Three Personas were derived from the interviews held with multiple stakeholders.

Installation of QSMP Devices Family Mayers' house

Prototyping

The 4-Step Process for the QSMP Installation

Use Case: Peter, the Technician, Installs the QSMP

Planning

Peter plans his new project. Prior to the customer appointment, Sabine from support center QUNDIS sends Peter all relevant information for the installation of the Gateway> customer “Mayer”

Gateway Installation

After the installation of the heat meters, Peter sends the registration form and protocol list to QUNDIS. He receives a confirmation email.

Configuration

As soon as the new customer account has been activated, Peter can access the account details on the QUNDIS Smart Metering Platform.

Monitoring

Peter sets the Location for the pre-installed Gateway at Family Mayer, Staircase 1+2, Sonnentor 1, Erfurt. A new gateway has been added to his dashboard. Here, he can see all the relevant KPIs at a glance.

Content Hierarchy Dashboard

Peter's Journey for Monitoring of Devices

Results

Streamlined Remote Meter Management
Delivered a comprehensive web platform that fully automates remote meter readout, reducing manual effort and operational costs for metering providers.

Improved Efficiency & Scalability
The platform enables real-time data consumption, device control, and system monitoring, allowing providers to manage thousands of meters efficiently through a scalable and reliable interface.

Enhanced User Experience
A user-centered design approach ensured an intuitive, easy-to-navigate dashboard that simplifies complex technical processes for various user roles — from technical operators to service managers — improving task completion rates and reducing training efforts.