My Services
I align strategy, design, and technology to create measurable impact across every stage of the customer journey. From discovery to implementation, my approach ensures that people, processes, and platforms work together to deliver lasting value.
AI Maturity & Readiness Audit
Help organizations understand where they are on their AI development journey — from basic automation to agentic, conscious systems — and identify the cultural, structural, and technological gaps preventing progress.
Discover
Goal: Understand where the organization truly stands — not in terms of hype or ambition, but in terms of capabilities, data habits, culture, workflows, and decision-making maturity.
Activities:
Facilitate interviews, maturity assessments, and observational research.
Evaluate human workflows, decision points, constraints, and service touchpoints.
Map current-state processes to identify where AI could add value vs. where it currently cannot.
2. Diagnose
Goal: Reveal the hidden gaps between the customer experience (frontstage) and the operational engine (backstage).
Activities:
Map service blueprints to uncover disconnects between what the org promises and what it delivers.
Identify human bottlenecks, manual touchpoints, siloed data, and operational friction.
Analyse where AI can enhance service flows, reduce cognitive load, or automate repetitive tasks.
3. Design
Goal: Co-create solutions that merge human strengths with AI capabilities.
Activities:
Facilitate cross-functional co-creation workshops.
Design future-state workflows, service experiences, and new AI-augmented processes.
Define roles, responsibilities, decision logic, and human-in-the-loop mechanisms.
Translate opportunities into actionable prototypes and journey maps.
4. Develop
Goal: Move from concept to validated, ethics-ready AI prototypes ready for pilot implementation.
Activities:
Support teams in developing low- and high-fidelity prototypes.
Orchestrate pilot programs to validate assumptions.
Establish experimentation frameworks (KPIs, feedback loops, training flows).
Guide teams through ethical, responsible, and scalable implementation choices.
5. Deploy & Evolve
Goal: Ensure AI systems evolve with the organization’s culture, purpose, and people — creating sustainable, trustworthy innovation.
Activities:
Set up governance frameworks and capability-building programs.
Facilitate retrospectives and continuous learning cycles.
Evaluate how AI impacts service quality, culture, customer experience, and employee workflows.
Identify new opportunities as the organization grows in maturity.
Follow-Up Actions
After the audit, I can guide you through:
Co-creation workshops (ideating and prioritizing solutions)
Prototyping & testing (new service concepts)
Implementation support (Salesforce or process optimization)
12
Years of activity
10k
Happy customers
8
Industries
87
Launches
My Services
Designing Intelligent, Human-Centered Systems
I help organizations connect people, business, and technology through service design, systems thinking, and Salesforce-enabled transformation. From uncovering customer insights to building AI-ready solutions, my services bridge strategy, experience, and implementation.
From insight to implementation — shaping experiences that drive transformation.